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#Frequently asked questions

How do I contact Customer Service?
You can send an email to info@arte-urbano.com or contact us via our contact page.
What can i buy?
Artwork can be ordered as canvas or as a poster. It is up to you to determine which size you want. Each artwork is unique and tailor-made especially for you.
In what sizes are the works available?
When placing an order, it is indicated in which sizes the artwork is available. If the desired size is not listed here, please send us an email so that we can see what the options are.
Will I receive a shipping tracking number?
Yes, as soon as your order is shipped we will send you a track and trace number so that you can follow the order.
What is the quality of the prints?
We only work with selectively selected partners who have the best equipment and can therefore guarantee the best quality prints.
How does the payment work?
We offer several payment options. When placing an order, you can choose which option is preferred. Options include Ideal, PayPal and credit card.
How will my order be shipped?
Each order is securely packaged to minimize the risk of damage during shipment. A canvas order will be delivered stretched on a frame packed in a cardboard box. A poster is carefully rolled up and delivered in reliable tubes. We use several reliable logistics partners. Which partner this is depends on the country of order.
Can i return my order?
Yes you can. We hope you are happy with your order. Every order is only made once you order it. We do not encourage buying several works and sending half back. We have a 30-day return policy from the moment of purchase.
What should I do if the artwork is delivered damaged or not in perfect condition?
We do our very best to deliver every order in perfect condition. However, it sometimes happens that damage occurs during transport. If this is the case with your order, please send an email to info@arte-urbano.com with photos of the product and packaging. We will replace the order at no additional cost.